If the first bore doesn’t find viable water, the second bore is free. It’s our way of protecting your investment!
Understand what WaterFind USA’s service guarantee covers, the conditions that apply, and how groundwater survey information is used before drilling begins.
Drilling a water well involves uncertainty because underground geological conditions cannot be fully confirmed until a borehole is drilled.
WaterFind USA’s goal is to help property owners reduce uncertainty before drilling by providing groundwater survey information, nearby well context, and site-specific planning support.
Where a formal guarantee applies, the exact terms should always be clearly documented in the written service agreement.
Our Commitment
Every project begins with careful planning and a detailed groundwater survey. We evaluate underground conditions to recommend the most suitable drilling location before construction starts. This approach helps reduce unnecessary drilling, saves time, and supports better project decisions. Our team remains committed to providing honest advice, professional service, and reliable support from the initial survey through the drilling process.
Quality You Can Trust
Although no company can guarantee groundwater, we guarantee our commitment to quality workmanship, advanced technology, and professional service. We use proven survey methods and experienced drilling practices to improve project success and help protect your investment. Whether your project is residential, agricultural, commercial, or industrial, our goal is to provide dependable service and help you move forward with confidence.
What Does the Service Guarantee Mean?
A service guarantee is intended to clearly explain what WaterFind USA will and will not be responsible for when a groundwater survey is used to support a water-well project.
The guarantee should be based only on the terms written in the customer’s signed service agreement. It should not be interpreted as an unlimited promise that:
- Every property will produce water
- Every borehole will be successful
- Every well will achieve a specific yield
- Groundwater will occur at an exact depth
- Water quality will meet a particular standard
The guarantee should instead define the specific circumstances under which WaterFind’s obligations apply.
What the Guarantee Does Not Mean
Even when a service guarantee applies, it should not be presented as a guarantee of every possible project outcome.
Unless specifically stated in the signed agreement, the guarantee should not be described as guaranteeing:
- Exact well depth
- Exact aquifer depth
- Exact gallons per minute
- Exact sustainable yield
- Exact water quality
- A particular pump size
- A particular drilling cost
- A specific drilling method
- No unexpected geological conditions
- Unlimited drilling expenses
These outcomes depend on actual conditions encountered during construction.
Survey Information Is an Estimate – Drilling Confirms the Result
WaterFind USA uses groundwater survey information to help compare potential drilling locations. Survey interpretation may help estimate:
- Potential aquifer depth
- Potential aquifer thickness
- Relative groundwater conditions
- Differences between survey points
However, actual conditions are confirmed only when the borehole is drilled. Final well performance is then evaluated through:
- Well development
- Pump testing
- Water-level monitoring
- Water-quality testing
What May Be Covered?
The exact coverage must match the current written agreement. Depending on the approved WaterFind service terms, covered items may include:
- Use of WaterFind’s groundwater survey method
- Identification of a recommended drilling location
- Survey interpretation provided to the customer
- Compliance with stated survey procedures
- Specific drilling-location requirements
- Certain follow-up actions if qualifying conditions are met
Only publish coverage that is specifically supported by the current contract or service agreement.
Why Water-Well Drilling Always Involves Some Uncertainty
Groundwater occurs within complex underground formations. Conditions can change over relatively short distances.
A drilling location may encounter:
- Sand
- Gravel
- Clay
- Dense rock
- Fractures
- Thin water-bearing zones
- Productive aquifers
- Low-permeability formations
A groundwater survey provides interpreted information before drilling. Drilling provides direct confirmation.
Customer Responsibilities Under the Guarantee
A guarantee normally depends on the customer meeting certain conditions. The final list should match the current WaterFind service agreement. Potential responsibilities may include:
- Providing accurate property information
- Allowing access to the recommended survey location
- Following the recommended drilling location
- Using a qualified drilling contractor
- Providing drilling records
- Providing proof of final drilled depth
- Allowing WaterFind to review drilling results
- Following stated timing requirements
- Meeting payment requirements
- Informing WaterFind before changing the drilling location
If the customer chooses to drill at a different location from the recommended point, the guarantee may no longer apply. Only state this if it is part of the actual agreement.
The Drilling Contractor’s Role
The drilling contractor remains responsible for constructing the actual water well.
The contractor determines:
- Drilling method
- Borehole diameter
- Casing
- Well screen
- Well-development procedures
- Pump testing
- Compliance with state and local regulations
WaterFind USA’s groundwater survey should not be represented as replacing the contractor’s professional judgment.
Are Nearby Well Records Part of the Guarantee?
Nearby well records can provide useful regional information. They may show:
- Well depth
- Static water level
- Reported yield
- Casing information
- Geological formations
- Completion date
However, nearby wells cannot guarantee the result of another borehole. Well records should be treated as supporting information rather than guaranteed predictions.
What Documentation May Be Required?
To review a guarantee claim, WaterFind may require project documentation.
- Property address
- Survey report
- Recommended drilling coordinates
- Drilling contractor information
- Well log
- Total drilled depth
- Formation log
- Water-entry information
- Pump-test results
- Photographs
- Contractor invoices
- Completion records
The exact required documents should be listed in the service agreement.
Why the Recommended Drilling Location Matters
If a guarantee is tied to a WaterFind-recommended location, the exact location should be documented before drilling.
Changing the drilling location can result in different geological conditions, including:
- Different fractures
- Different aquifer thickness
- Different formation materials
- Different groundwater conditions
For this reason, the guarantee terms should clearly explain whether drilling must occur within a specific distance of the recommended survey point.
What Happens If a Qualifying Well Does Not Meet the Guarantee?
This section should use the exact remedy stated in the current WaterFind agreement.
Do not publish a refund, re-survey, reimbursement, second location, or drilling-cost promise unless it is specifically included in the signed terms.
Recommended wording: If a completed project meets all requirements of the written guarantee but does not meet the qualifying conditions, WaterFind USA will follow the remedy stated in the signed service agreement.
How to Request a Guarantee Review
Step 1 – Contact WaterFind USA
Notify WaterFind as soon as possible if the drilling result may qualify for review.
Step 2 – Provide the Required Records
Submit the project documentation required by the agreement.
Step 3 – WaterFind Reviews the Project
WaterFind reviews the survey location, drilling location, well records, drilled depth, contractor information, and other qualifying conditions.
Step 4 – Confirm Eligibility
WaterFind determines whether the project meets the written guarantee requirements.
Step 5 – Apply the Contractual Remedy
If the claim qualifies, the remedy stated in the signed service agreement is applied.
Frequently Asked Questions
Does WaterFind guarantee that every well will produce water?
Only the exact terms stated in the signed WaterFind service agreement should be considered a guarantee. The website should not imply an unlimited guarantee of a successful well.
Does the guarantee cover water quality?
Water quality should be confirmed through laboratory testing. Do not represent water quality as guaranteed unless the signed agreement specifically states otherwise.
Does the guarantee include an exact well depth or GPM?
Not unless those specific outcomes are expressly included in the written agreement. Survey depth and groundwater potential should otherwise be treated as estimates.
What happens if I drill somewhere other than the recommended location?
If the guarantee requires drilling at or near the recommended survey point, changing the location may affect eligibility. The signed agreement should be reviewed before relocating the borehole.
FIND US NOW!
We are based in Peris Valley, California. Email us today to discuss your project, request a customized estimate, and received a DocuSign Service Agreement to get started.
Toll-Free: +1 (877) 388-7388
Canadian Cell : +1 (403) 845-6676
Email: waterfind333@gmail.com